Privacy Policy

Ocean Oasis Hotel Privacy Policy

Last Updated: October 23, 2025

Welcome to Ocean Oasis Hotel Dominica (“we”, “us”, “our”). Your privacy is important to us. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website www.oceanoasisdominica.com (the “Site”), make a reservation, or interact with us.

By using our Site or services, you consent to this Privacy Policy, our Cookie Policy, and our Third-Party Disclosure Policy.

  1. Information We Collect

We may collect the following types of information:

  1. Personal Information You Provide
  • Full name
  • Contact details (email, phone, address)
  • Payment or billing information
  • Identification (passport, driver’s license, or national ID) for check-in
  • Special requests (dietary, medical, or accessibility needs)
  • Communication records (emails, chat messages, inquiries)
  1. Automatically Collected Information

When you use our Site:

  • IP address
  • Browser type and version
  • Device and operating system
  • Pages viewed and time spent
  • Date, time, and referring website
  • Cookies and tracking technologies
  1. Third-Party Sources

We may receive data from:

  • Booking partners (e.g., Expedia, Booking.com)
  • Payment processors
  • Marketing or analytics providers
  1. How We Use Your Information

We use your data to:

  • Manage reservations, payments, and guest check-ins
  • Communicate booking details, updates, or promotions
  • Personalize guest experiences
  • Improve our website, services, and marketing efforts
  • Detect and prevent fraud
  • Fulfill legal or regulatory obligations
  1. Legal Basis for Processing (GDPR Compliance)

Where applicable (e.g., EU guests), we rely on:

  • Contractual necessity – to manage bookings and stays
  • Consent – for marketing or optional features
  • Legal obligation – for accounting, immigration, or public health compliance
  • Legitimate interest – to improve services and maintain site security
  1. Data Retention

We retain information as long as necessary for the purposes above and to comply with legal obligations. Reservation and billing data are typically retained for up to 7 years for accounting and tax purposes.

  1. Data Security

We implement reasonable security measures, including:

  • SSL encryption for online transactions
  • Secure servers and firewalls
  • Staff confidentiality agreements
  • Regular system audits

However, no system can guarantee complete security.

  1. Cookie Policy
  2. What Are Cookies?

Cookies are small text files stored on your device when you visit our Site. They help improve user experience, track performance, and personalize content.

  1. Types of Cookies We Use
  1. Essential Cookies – Enable core functions such as secure logins and booking sessions.
  2. Performance Cookies – Collect data on how visitors use the Site (for analytics and performance).
  3. Functional Cookies – Remember user preferences (e.g., language, location).
  4. Marketing Cookies – Used to display relevant ads and promotions.
  1. Third-Party Cookies

We may allow trusted third-party partners (e.g., Google Analytics, Facebook Pixel) to set cookies to analyze traffic or deliver ads.

  1. Cookie Consent

By using our Site, you consent to our use of cookies. You can manage or disable cookies in your browser settings; however, some features may not function properly if you do so.

  1. Third-Party Disclosure Policy

We value your privacy and do not sell or rent your personal information.

We may share your data only with:

  • Service providers who help us operate the hotel or website (e.g., IT, booking engines, marketing tools, payment processors).
  • Business partners for coordinating reservations or packages (e.g., car rentals, tour operators).
  • Legal or regulatory authorities as required by law or for safety/security.
  • Successors in case of a merger, sale, or reorganization of the business.

All third parties are contractually obligated to protect your data and use it only for authorized purposes.

  1. Third-Party Links

Our Site may link to third-party websites. We are not responsible for their privacy practices and encourage you to review their privacy policies before providing personal information.

  1. CAN-SPAM Act Compliance (U.S. Guests and Subscribers)

We comply with the CAN-SPAM Act of 2003, which governs commercial email communications.

  1. Our Commitments:
  • We do not use false or misleading headers or subject lines.
  • We clearly identify advertising messages as such.
  • We include our valid physical address in all marketing emails.
  • We provide clear unsubscribe instructions.
  • We honor opt-out requests promptly (within 10 business days).
  1. To Unsubscribe:

If you wish to stop receiving marketing emails, click the “Unsubscribe” link at the bottom of our messages.

  1. International Data Transfers

Your data may be transferred to servers outside Dominica (e.g., the United States, Europe, or Caribbean data centers). We implement safeguards (such as encryption and data protection agreements) to ensure compliance with applicable privacy laws.

  1. Your Privacy Rights

Depending on your jurisdiction, you may have the right to:

  • Access the personal data we hold about you
  • Request correction or deletion
  • Object to processing or withdraw consent
  • Request data portability

To exercise these rights, contact us at sales@oceanoasisdominica.com.

  1. Children’s Privacy

We do not knowingly collect personal information from individuals under 18 years of age. If we become aware that we have done so, we will promptly delete such data.

  1. Updates to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with the revised effective date. Continued use of the Site after updates indicates acceptance of the new terms.

  1. Contact Us

Ocean Oasis Hotel
Castle Comfort, Roseau, St. George, Dominica
Email: sales@oceanoasisdominica.com
Phone: +1 (767) 255-8500
Website: www.oceanoasisdominica.com