Frequently Asked Questions

Check in - 3:00pm
Check out - 11:00am

We understand that plans can change. Please review our seasonal cancellation policy below:

Low Season (June 1 – November 30):
Full prepayment due 7 days prior to arrival. Cancellations made within 7 days of the check-in date will be subject to a 100% charge of the total cost of stay.

High Season (December 1 – May 31):
Full prepayment due 14 days prior to arrival. Cancellations made within 14 days of the check-in date will be subject to a 100% charge of the total cost of stay.

Festival Season (WCMF & Carnival)
50% refundable deposit due at time of booking. Final 50% due 45 days prior to arrival. Cancellations made within 45 days of the check-in date will be subject to a 100% charge of the total cost of stay.

No-Shows:
Guests who do not arrive without prior notice will be charged the full cost of the booking, regardless of the season.

Complimentary early check in may be available from 1:00pm, based on the hotel’s occupancy and arrivals. Requests to check in between 9:00 am - 1:00pm, if available, will incur a US$100 early check in fee. Requests to check in prior to 9:00am, requires the booking to be made from the previous night. Extension rates will be based on the rates available at the time of the extension.

Complimentary late check out may be available until 1:00pm, based on the hotel’s occupancy and arrivals. Requests to check out between 1:00pm - 6:00pm, if available, will incur a US$100 late check out fee. Requests to check out after 6:00pm, requires the booking to be extended by one night. Extension rates will be based on the rates available at the time of the extension.

18 years old

Yes

On site parking is complimentary.

Yes there is parking on site

EV charging stations are not available.

Valet parking is currently not available.

Yes, taxis may be booked at the Front Desk.

Yes airport transportation may be booked at the Front Desk.

Yes there is one accessible room on the property.

The property offers standard rooms with 1 King or 2 Queen beds. Rooms with two twin beds are available on request. Interconnecting rooms are available upon request.
The property also offers one Presidential 2 Bedroom Suite.

All rooms include a mini fridge and coffee maker.

The rooms are not pet-friendly.

All rooms have air conditioning.

Yes there is complimentary Wi-Fi propertywide.

Yes, there is daily housekeeping.

Rollway beds are not available. Cribs are available upon request.

Yes, Tide & Table is the property’s signature restaurant which also features a bar. The Vista Pool Bar serves all day light fare as well.

Breakfast is not included, but there is a Bed & Breakfast package rate available. Breakfast may also

Yes, room service is available.

There is an outdoor pool and an outdoor children’s pool.

Yes there is a mini spa on site.

Yes there is a 24 hour fitness facility on site.

Yes, The Botanical Gardens, Roseau Valley featuring waterfalls and hot springs, as well as Soufriere and Scotts Head with snorkelling, are all within 30 minutes of the hotel.

The property offers a range of watersport activities and tours. Snorkelling tours and whale watching tours are available from the hotel’s pier.

The Hotel has a boardroom for small meetings.
Events may be booked in the main restaurant Tide & Table as well as the Elysian Lounge.

Printing is available for a nominal cost.

There is currently not a business centre.

The hotel is 5 minutes from the heart of downtown Roseau. It is a waterfront property with access to a small beach.

The Botanical Gardens, Roseau Valley featuring waterfalls and hot springs, as well as Soufriere and Scotts Head with snorkelling, are all within 30 minutes of the hotel.

Pets are not allowed.

All indoor spaces, including balconies are 100% non-smoking.

Yes, luggage storage is available at the Front Desk.

Yes, there is a guest services team available to assist.

Yes, packages can be shipped to the hotel. There is a receiving/storage fee applicable.

Yes, laundry and dry cleaning services are available for a fee.